Good guy, well know with organisations in automotive and well educated to help you to bring your organisation further!

Paulo is connected to Orange Motors through the R-Max program of Opel Nederland. Paulo was and is our contact en driver / auditor for this program. Paulo has the ability to connect with all layers within the organisation. Not many consultants are capable of connecting the daily operations to the business goals of the company. Next to that, Paulo is straight forward in his opinions and recommendations, A coaching style we like in the Netherlands and I like within Orange Motors. Direct, but with respect for the relationship.

Paulo is a very good consultant. He is a leader with an authoritative style based on his very strong competencies on body shops. He has an international experience very useful to compare the different approaches and to boost the execution plan. We did very good progress after his training!

We all enjoyed Paulo's Consulting services! Great experience, both personally and professionally! This time our relation was very target oriented but hopefully we can do great things together in the future! Many thanks my friend!

Afgelopen jaar heb ik, vanuit mijn verantwoordelijkheid als Aftersales Directeur voor de Friese Opeldealers, de hulp ingeschakeld van Paulo. Dit omdat ik zoekende was naar een passende structuur in een snel groeiende aftersalesorganisatie. Mijn ervaring met Paolo is dat hij geen doorsnee consultant is, maar een zeer professionele individuele begeleider met uitgebreide kennis en humor. Paulo stuurt dusdanig op de juiste KPI’s, wat heeft geresulteerd in een sterk passend fundament binnen onze aftersales organisatie. Ik ben hier dan ook erg dankbaar voor.

I met Paulo a few years ago and I can say; he is an enthusiastic change-maker! His positive persuasiveness is contagious and can change minds and company culture. With well-founded arguments he can switch the atmosphere from non-commitment to highly driven. This is beneficial for any company who will hire Paulo in the future.

Fully engaged in everything he does Paulo has a high sense of responsibility and common team goals. I worked with Paulo in several projects and he always had a leadership role, committed focused, self directed, open to embrace new ideas. He faces all professional challenges with great enthusiasm.

Paulo is an amazing Consultant. I worked among him in the roll-out of several after-sales consultancy programs in Portugal. Every one of them were a success mainly due to Paulo’s commitment, deep business knowledge and his impressive capacity to communicate with all the organization

Welcome, I like to write a recommendation on behalve of Mr Paulo Fernandes. I worked with him for the last ten years and I learned a lot of him. Besides that he has a hudge knowledge of the Automotive Industry he has an exceptional skill in motivating the people to listen to him!

I have worked together with Paulo on several occasions. He was a consultant in our company (Van der Linden van Sprankhuizen) to improve our efficiency. In the time that we worked together I got to know Paulo as an honest, hardworking man and I can only recommend him and his services!

• I experienced Paulo as a very driven person. He created a total turnaround of our aftersales organization in a very short term. Introducing useful KPI’s and very helpful management info. People are motivated by his presence only. But he is also capable of keeping the team motivated even when he isn’t present. I can highly recommend Paulo.

Paulo knows where to get the profit in a process. I learn from his visit every time. He knows how the game works and takes the whole team into it during his projects.

• Paulo is a wonderful energetic change expert with a lot of humor. I have worked with Paulo for several years in my jobs at GM / Opel (manufacturer) and automotions (large dealership). Seldom do you find people who can make a change in the culture of an organization or in the working habits of people, Paulo manages and delivers. He speaks fluent English and even understands Dutch. He is a creative thinker with practical ideas and solutions. He understands change management from high level management buy in, to implementation and execution in production teams on the floor. He taught me that change is always possible.

Paulo has two virtues that are great in combination for training: he is highly intelligent and spot on, ánd he has great humour. The various projects I worked on with Paulo were never dull. He has the great ability on the one hand to make a sharp analysis of a problem, immediately is able to translate this into a workable solution, and thirdly to actually implement it. He can operate and debate on higher management level, and five minutes later able to explain and convince blue colour employees of a certain solution. The way he switches from holistic to detail practical implementation is a highly valuable skill. Together with expert knowledge of mathematical and economic calculus analysis on any part of your business is possible with him

Paulo is an international consultant with a lot off experience in the world of automotive. He has an extremely good focus on aftersales processes and KPi’s. On this moment we work each day with A-Max our own aftersales proces system!

I’ve worked with Paulo for Rmax certifying our Company. I have experienced this as very pleasant. The management skills he learned me and my team are every day in the picture. It is also a very pleasant person to work with.

• P Fernandes is a highly reputable and knowledgeable consultant in the true "DPI" Dealership Process Improvement, that brings permanent results and profits to Automotive dealerships. I worked with Paulo in the past 10 years and he has permanently with his personal skills and power delivered excellent and quantifiable results. He speaks the language of dealerships and can easily translate strategic means into execution. He also challenges the status quo and helps to permanently improve the process and project, true continuous improvement. If you are searching for an excellent consultant and pilot manager to deliver the results and proof outs, P Fermandes will deliver this as he has done in many European markets. Rasmus Reuter

Paulo is a very professional consultant, with great empathy, method, will and results orientation. I appreciated his skills during complex projects, working for the most important car dealers in Europe. It was a pleasure to work with him.

• Paulo, is a European automotive business consultant, with very professional skills, to let people work in a more structured and efficient way . He is strong about collecting the right information and guiding the company in a more profitable result, he is coaching people in management level and on the work floor, besides he is giving very helpful presentations and practical applications for the total After Sales business . He has strong group communication skills and his professional and refined approach make his work much more valuable to clients and he also has a clear way of keeping everyone in the right direction on any changes he has made to his initial recommendations. Paulo, should be your next business consultant and I would be more than happy to answer any questions you may have!

Paulo is a great guy with al lot of business knowledge, but above all a professional in the field of Aftersales. He quickly grew us as a team and company in processes and profits. His motto was: "The only place that SUCCES comes before WORK is in dictionary". Thanks for the good care Paulo and until soon!

Working with Paulo was really exciting. He knows the market as one of the best. He can motivate a team and set goals they can achieve in less than 6 months. He did a great job voor GMAN as a coach, trainer and consultant and that in a human way!

Paulo is een persoon met heel veel kennis en ervaring in de aftersales. Ik heb bij verschillende bedrijven met Paulo gewerkt. Altijd heel prettig met Paulo samen gewerkt en we hebben hier veel profijt van gehad en nog steeds. Paulo is een echte prof die weet waar hij over praat.

• If you are looking for true professional in implementation of proces improvement... Paulo is the person the one you're looking for! I had the pleasure to work with him. I admire him, because he has the knowledge en experience, develops and elaborates a clear strategy with a long term vision, he is hands on, accurate and people oriented. highly recommendable professional.

• I had the pleasure to work with Paulo during six years on over twenty consulting jobs in automotive. I know Paulo as an highly focussed person, 24/7 dedicated to the job, and fully skilled on all dealership related issues (Service, Parts, Sales and Accounting). It has been a pleasure to see how he can get the best out of people and discover and develop the hidden skills in people. Always looking for the best man on the job. His knowledge in reading the mind of the men and women he worked with is amazing. At the same time he never lost focus on the goals which were set. He is strong in convincing the most reluctant people an get things done, not in words and plans but in facts.” He walks the talk”. Most of the workers are chocked at first but in the end the majority are friends and are happy that they know there role in the team. The goal in all projects is higher profitability by improved productivity, improved processes (Less waste) and more sales, starting with customer retention. The basics “Plan Do Check Act”, over and over. Paulo succeeded in all our shared projects to recover the consulting costs within the implementation period. Due to his continuous follow up and coaching after the implementation the businesses are still sustaining the improvements made and growing there profitability. Paulo Fernandes is a consultant that makes it happen, and a character you never forget. For me a friend for ever.

Because work processes in Automotive after sales are quite complex, we have asked Paulo to take a critical look at our processes. We realy could not have had a better coach ! After six months of tightening our processes, we ultimately achieve better productivity and efficiency and ultimately a better profit. Our employees also find it more pleasant to work in this structured way. I definitely recommend Paulo as a consultant to optimize Automotive processes. I will definitely use his services in the future

In function as Process improvement manager within Opel NL I am a very satisfied Customer of Paulo Fernandes. Paulo achieves results that are beyond expectation within our bautifull programs RMax and MyService.

• Paulo Fernandes, a great people and process coach. We have done several business improvement projects with great results. Not only financially, but also on work ethic and mentality. The motto: Demolish the foundation and rebuild it. Not by telling it alone, but mainly by doing it. Not as an individual but together as a team. He also personally lifted me to a higher level

I had the pleasure of working with Paulo during my tenure at the GM European office between 2007 and 2010. He was the lead JMAC consultant for the piloting and implementation of a service improvement project across the Portuguese and Spanish markets. During our work together he demonstrated an excellent understanding of the Automotive service processes and the related consulting techniques. Always delivered the targeted results in a timely manner and with care for maximum customer satisfaction. His attitude and cooperation with the GM central office and the GM network had always been of very high standards. I highly recommend Paulo as I believe that he can add value to any consultancy project.

Um verdadeiro conhecedor da evolução da indústria automobilística. Um excelente coordenador na liderança de projectos e pessoas.

Paulo is a great professional in the automotive field. During the time in which we share projects, he proved to be a great manager and knowledgeable about all the important aspects within the automotive industry, both sales and after sales

In 2013 I’ve had my first acquaintance with Paulo. Our first meeting was about a workshop effincency training and consulting programme. From the start of our conversation, for me it was clear. I was talking to a highly professional consultant with knowledge of all Automotive issues and total AfterSales in particular. From workshopplanning to marketing and from workshop equipment to all metrics. For me Paulo is the Excel specialist 2.5. Really phenomenal! Paulo is a truly honest and professional consultant with a good drive and determination. Focus to the goal where he is able to take the organization with him jointly. He combines humor with purposefulness and vice versa. I have learned a lot from Paulo myself. On a daily basis I think and work with the theory and practice I’ve learned from Paulo. Paulo gives people and organisations the space and the opportunity to learn and develop in person, without losing sight of his responsibility. The way he does is practical and convincing. His working method is best described as Plan, Do, Check, Act combined with KAIZEN, and result driven! If companies or individual people want’s to change, make big steps forward, be prepared to have a critical mirror held up, they need to talk with Paulo. Don’t hesitate, contact Paulo directly! Be amazed by the result, for sure!!

I have worked with Paulo in automotive dealership improvement projects in the UK and Belgium, Netherlands for a while, representing the competencies of the Japan Management Association Consultants. I recognized him as a powerful management consultant who beaks the resistance forcing the organization to deliver exceptional project results: greater customer loyalty, boosted upselling revenue, and a new dimension of workshop productivity.

Ik heb diverse keren met Paulo om de tafel gezeten en advies van hem gekregen Paulo is een man van de praktijk die weet waar ie over praat.